Lilly Training Portal

Welcome to the Lilly Pharmaceutical Education and Training Portal. This page is designed to help you become better acquainted with your new Nextel & Motorola devices. This portal is our initial iteration. This will be upgraded and improved as new information becomes available about software upgrades and changes in cellular and wifi technology.

We have produced instructional videos to help introduce you to your new products. If you’d prefer, we have device user guides, instructional publications and different “one sheets” you can download. These can assist with additional instruction or for training new hires.

Thank you for allowing us to serve you. Please let us know how we can help.

Lilly Contact Information

Below is a list of contact numbers for the different departments we’ve established to help you with your Nextel & Motorola devices and services.

Device Activations and Initial Set Up: 888-366-6587
Dedicated General Client Services & Instant Swap Questions: 888-213-2974
Sales & New Equipment Purchases: 855-396-5450

These contact numbers are available 10:00am-5:00pm Monday-Friday. If you need help after hours please reach out to us on email @ lillyservice@eventtone.com. We will respond within 24 hours.

Lilly Training Videos

Motorola ION Training Video

Nextel i800 Training Video

BYOD Training Video

Understanding Your Nextel App

Initial Set Up and Troubleshooting Your Nextel i800 Device

Do you have a question about your device? How about our Instant Swap program or activations? Need a little help with your BYOD Nextel App? We’ve created a list of “Frequently Asked Questions.” Simply click on the download link. If your question isn’t answered here, you can email us at lillyservices@eventtone.com or give us a call.

Lilly Nextel Device & Services FAQs

Lilly Device Accessory Price Lists

Nextel

Motorola ION Radio

User Guides & Spec Sheets

Motorola ION

Nextel i800

Nextel i800 Spec Sheet

M990 Mobile Unit

M710 Mobile Unit

Instant Swap Form & Procedures

If you are having any connectivity issues with any of your Nextel or Motorola devices, please feel free to call Client Services and speak with our Lilly specific tech. The number is 888-213-2974. As we mentioned previously, our Lilly Tech & Client Services line is open from 10:00am – 5:00pm, Monday-Friday. You can also email us 24 hours a day a lillyservices@eventtone.com. We will respond in one business day.

If you need a replacement for a damaged or missing device, please download the Lilly RMA document below. You can access it by clicking on the link below. Simply fill it out and email it to: lillyservices@eventtone.com. We will contact you and make arrangements to have you send back the damaged device and ship you a replacement.

AVTEC Scout Care User Details

Additional Instructional Videos

How To Switch The SIM Card In Your Smartphone