fbpx
Welcome to the Lilly Pharmaceutical Education and Training Portal. This page is designed to help you become better acquainted with your new Nextel devices. This publication is a living document which will grow and improve as new information becomes available about software upgrades and changes in cellular and wifi technology.

We have produced instructional videos to help educate you on how to use your Motorola & Nextel products. You will find device user guides, instructional publications and different “one sheets” you can download to help with your personal training or to help introduce new users to their communication tools.

We also have dedicated Lilly Tech & Client Services phone number & email. The toll free number is 888-213-2974. Our Lilly Tech & Client Services line is open from 10:00am – 5:00pm, Monday-Friday. If you can’t find what you need, simply use the Lilly dedicated email address and reach out. We’re here to help. If the answer you need isn’t here, email us the question. We will answer it, and post the answers here for future reference.

Thank you for allowing us to serve you. Please let us know how we can help you.

Nextel i800 Training Video

Nextel i800 One Sheet

Nextel APP BYOD Training Video

Motorola ION Training Video

Motorola ION User Guide

Instant Swap Form & Procedures

If you are having any issues to do connectivity with any of your Nextel or Motorola devices, please feel free to call our offices and speak with our Lilly specific tech. They’re number is 888-213-2974. Our Lilly Tech & Client Services line is open from 10:00am – 5:00pm, Monday-Friday.

If you need a replacement for a damaged or missing device, please download the Lilly RMA document by clicking on the link below and email it to: lillyservice@eventtone.com. We will contact you and make arrangements to have you send back the damaged device and ship you a replacement.

Lilly Return Material Authorization Form

RMA Online Link